Return Policy

🔄 Return Policy

At AdultGoodsWorld, we want you to feel confident and satisfied with every purchase. Due to the personal and intimate nature of our products, we have specific guidelines in place for returns to ensure hygiene, safety, and compliance.

Please read the following policy carefully before making a return.

📅 Timeframe for Returns

We accept returns within 14 days from the date of delivery for unopened items only.

If your item is defective, damaged, or incorrect, please contact us within 7 days of receiving your order so we can assist you promptly.

✅ Eligibility for Returns

To be eligible for a return, the item must:

  • Be unopened and unused
  • Be in its original packaging
  • Include all included accessories and documentation (if applicable)

Due to hygiene and safety reasons, we do not accept returns on opened or used products, unless the item is confirmed to be defective or damaged upon arrival.

❌ Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Opened or used adult toys
  • Lubricants, sprays, or other consumable products
  • Clearance or final sale items
  • Gift cards

📦 How to Initiate a Return

To request a return, please contact our customer support team at:

📧 Email: adultgoodsworld@szyldx.com
📱 WhatsApp / Phone: +86 173-2926-8751

Once approved, we will provide you with return instructions, including where to send the item and how to package it securely.

Please note that return shipping costs are the responsibility of the customer, unless the item was defective or shipped in error by us.

💡 Refunds & Exchanges

Once we receive and inspect your returned item, we will notify you via email about the status of your refund.

  • If approved, a refund will be issued to your original payment method within 5–7 business days.
  • Please note that it may take additional time for your bank or credit card company to process and reflect the refund.
  • If you prefer an exchange, we recommend placing a new order and returning the original item for a full refund.

A restocking fee of up to 20% may apply for eligible returns to cover processing and inspection.

🛑 Fraud & Abuse Prevention

We reserve the right to refuse returns or refunds if we suspect abuse of our return policy or any activity that compromises product safety or integrity.

📞 Need Help?

If you have any questions about our return policy or need assistance with your return process, feel free to reach out to our support team anytime.

📧 Email: adultgoodsworld@szyldx.com
📱 WhatsApp / Phone: +86 173-2926-8751

Thank you for choosing AdultGoodsWorld — where your satisfaction matters, and your privacy is always protected.

✨ We’re here to make sure your experience is as smooth and comfortable as possible. ✨